Contact Us (UK)

Effective date: 1 January 2025 · Version 2.0

Have any questions or concerns? We're here to help. You can reach us using the contact form below or by email at support@neow8.shop. Our UK customer support team is ready to assist you with orders, deliveries, returns, refunds, and product enquiries.

Before you contact us: Please check our FAQ section for general questions. If you have a product-specific question, please review the product description on our website first — it often contains the information you need. This helps us respond to you faster.

We usually respond to most emails within 1 to 2 business days. If you don't receive a response from us, please check your spam or junk folder, as our reply may have been filtered. You can also add support@neow8.shop to your safe senders list.

Our Contact Details

Shop: neow8.shop

Email: support@neow8.shop

Telephone: +1 305 731 1906

Address: 8006 SW 149th Ave, Miami, Florida 33193, United States

Website: neow8.shop

Send Us a Message

Use the form below to get in touch with our support team. Please provide as much detail as possible, including your order number if your enquiry relates to a specific purchase.

Note: If you are using Shopify's built-in contact form, you can replace the placeholder form below with the Shopify contact form app or embed code.

Frequently Asked Questions

How long does delivery take? Orders are typically processed within 1–2 business days, with an estimated delivery time of 3–5 business days after dispatch.
Can I cancel or change my order? You may cancel before dispatch at no charge. Once dispatched, the order cannot be changed in transit — please accept delivery and initiate a return if needed.
What is your return window? You have 30 days from delivery to notify us of a return for eligible items.
How long do refunds take? Approved refunds are issued to your original payment method within 7–14 business days.
Do you ship to all UK addresses? Yes, we deliver to England, Scotland, Wales, and Northern Ireland.

Your UK consumer rights: Nothing on this page affects your statutory rights under UK law, including the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. If you have a complaint and cannot resolve it with us directly, you may contact Citizens Advice or your local Trading Standards office for guidance.

This page is governed by the laws of England and Wales. Nothing on this page affects your statutory rights as a consumer under UK law.