Frequently Asked Questions (UK)

Effective date: 1 January 2025 · Version 2.0

Welcome to the neow8.shop FAQ page. Below you'll find quick answers to the most common questions about shipping, tracking, payment, and returns. For full details, please refer to the policy pages linked at the bottom of our website.

Shipping & Tracking

When will my order ship?

Orders are usually processed and shipped within 1–2 business days of purchase. Estimated delivery time is 3–5 business days after shipment. Orders placed on weekends or UK public holidays are processed on the next business day.

How do I track my package?

We'll email you a tracking number once your order ships. Visit the carrier's website and enter the number to view real-time status. If you don't receive tracking information within 3 business days, please contact us at support@neow8.shop.

Why can't I track my order on the website?

Tracking information may take 2–5 days to appear after the carrier updates it. If you don't see anything yet, please check again in 1–2 days. If the issue persists, contact our support team and we'll investigate.

Why is my shipment status not updating?

Delays can happen due to weather, customs inspections, or carrier backlogs. We appreciate your patience. If your tracking has not updated for more than 7 business days, please contact us so we can follow up with the carrier on your behalf.

Is shipping free?

Yes — free shipping is available for eligible orders, as shown at checkout under available delivery options. Any shipping costs will be clearly displayed before you complete your purchase, with no hidden fees.

UK delivery coverage: We deliver to all mainland UK addresses, including England, Scotland, Wales, and Northern Ireland. Remote areas such as the Scottish Highlands and Islands may experience slightly longer delivery times.

Payment

What payment methods do you accept?

We accept PayPal, Credit Card (Visa, MasterCard, Discover, American Express), and Debit Card. All payments are processed securely, and your card details are never stored on our servers.

Returns & Refunds

What is your return policy?

We do not accept returns for change of mind or buyer's remorse. Returns are only accepted for damaged, defective, incorrect, or misdescribed items, and you must contact us within 30 days of receiving your order. After we review your case, we'll provide further instructions. Please do not return anything without our prior approval.

Return shipping costs are your responsibility, and original shipping fees are non-refundable, unless the return is due to our error (e.g. defective or incorrect item), in which case we will arrange a free courier pickup.

For hygiene reasons, cosmetics, lingerie, underwear, and shapewear are non-returnable unless they are faulty or not as described. This does not affect your statutory rights.

How long do refunds take?

Once your return is received and inspected, approved refunds are issued to your original payment method within 7–14 business days, depending on your bank or card issuer.

Your UK statutory rights: Under the Consumer Contracts Regulations 2013, you have the right to cancel your online order within 14 days of receiving the goods, for any reason. Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described. Nothing in this FAQ affects those rights.

Still Need Help?

If your question isn't answered here, please reach out to our UK customer support team. We usually respond within 1–2 business days.

Shop: neow8.shop

Email: support@neow8.shop

Telephone: +1 305 731 1906

Address: 8006 SW 149th Ave, Miami, Florida 33193, United States

Website: neow8.shop

This FAQ is intentionally short and practical. For full details, please refer to the policy pages linked at the bottom of neow8.shop.

This page is governed by the laws of England and Wales. Nothing on this page affects your statutory rights as a consumer under UK law.