Refund policy

Refund & Return Policy (UK)

Effective date: 1 January 2025 · Version 2.0

At neow8.shop, we want you to be completely satisfied with your purchase. This policy explains your rights and our obligations regarding returns, refunds and faulty items under UK consumer law, including the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

1. Return Window

You have 30 days from the date you receive your item to notify us of a return request. This exceeds the statutory minimum 14-day cancellation period under UK law. Requests received after this 30-day period will not be accepted.

UK statutory right: For most online purchases, you also have a legal right to cancel within 14 days of receiving the goods, for any reason. Our 30-day policy provides additional flexibility and does not affect your statutory rights.

2. Return Eligibility

We accept returns only for items that are:

Damaged upon arrival
Defective or malfunctioning
Incorrect item received
Misdescribed or not as advertised

We do not accept returns for change of mind, buyer’s remorse, or any other reason not covered above, except where required by UK law. To be eligible, the item must be in the same condition as received (with original packaging, tags, and seals intact, where applicable) and you must contact us before sending anything back.

Non-returnable items (unless defective or incorrect): For hygiene and safety reasons, we cannot accept returns on underwear, swimwear, bodysuits, socks, cosmetics, personal care items, or items purchased under final sale/clearance promotions, except when the item is confirmed to be defective or not as described. This does not affect your statutory rights if goods are faulty.

3. Return Shipping & Fees

If your return is approved due to our error (defective, damaged, incorrect, or misdescribed), we will arrange a free courier pickup from your location at no cost to you.
Original shipping charges paid at the time of purchase are non-refundable, unless the return is a result of our error.
For returns due to change of mind (if accepted at our discretion), you will be responsible for the cost of return shipping.

4. How to Initiate a Return

Contact our Customer Support team via Email at support@neow8.shop or Telephone at +1 305 731 1906.
Provide your Order Number, the item(s) you wish to return, and the reason (with photo/video evidence if applicable).
Important: Do not ship any item back without our prior approval. Our team will review your request within 1 to 3 business days and provide further instructions. Unauthorized returns may be rejected.

5. Refund Processing & Timelines

Once your return is received at our warehouse and inspected, we will notify you of the approval or rejection.
Approved refunds will be credited back to your original payment method (Credit/Debit Card).
It typically takes 7 to 14 business days for the refund to reflect in your account, depending on your bank/card issuer.

Under the Consumer Rights Act 2015, if goods are faulty, you are entitled to a full refund within 30 days of purchase. If a fault appears after 30 days, you may be entitled to a repair or replacement. Contact us and we will guide you through the process.

6. Exchanges

We currently do not offer direct exchanges. If you need a different item, please return the original (if eligible) and place a new order separately.

7. Contact Us

For any questions regarding returns or refunds, please reach out to our UK customer support team:

Email: support@neow8.shop

Telephone: +1 305 731 1906

Address: 8006 SW 149th Ave, Miami, Florida 33193, United States

Website: neow8.shop

This policy is governed by the laws of England and Wales. Nothing in this policy affects your statutory rights as a consumer under UK law.